FAQs

In this FAQs (Frequently Asked Questions) you will find a list of answers to frequently asked questions that will provide you with quick information.

My company

• How can I increase the amount of products and boosts in my current package?
• How can I add and manage multiple users on my company page?
• How can I delete my user account?
• Why My Page is Deactivated?

Products and services

• The website was a shop site, but the import didn’t extract all products and services. Why?
• The import via my PDF file did not work immediately. Why is that?
• Can I provide my own Excel file to upload products and services?
• Some of the keyword recommendations do not fit. Why?
• Why are the products not published immediately?
• What is “Top Ranking” on the europages marketplace?

Messages

• What to do if I receive a spam/scam message ?

Business Insights

• Can I display older data in the new statistics?
• Can I export my statistics?

Website Leads

• Can I use the visitor list for marketing purposes, and what rules should I follow?
• How do I update my privacy policy to make the use of Website Leads GDPR-compliant?
• How does “Website Leads” ensure GDPR compliance and what data is processed?
• How is the company of a website visitor identified, and is personal data used?
• What information is transmitted to identify company visitors?
• Are cookies used for identifying company visitors?
• How does company visitor identification work without cookies?
• Why are not all website visitors displayed in my dashboard, and how can I improve identification?
• How do I integrate the pixel code across all pages of my website?

My campaigns

• What does country groups mean for which I have booked my campaigns?

Translations

• How do translations work on europages ?

My contract

• How can I cancel my contract with Visable?

Collaboration with Alibaba.com

• Why and since when have Visable and Alibaba.com been partners?
• What is Alibaba.com?
• What benefits can I gain by having my company profile listed on Alibaba.com?
• Which data is shown on my Alibaba.com profile?
• Who sees my profile and my products on Alibaba.com?
• How is my data protected?
• I do not want my profile to appear on Alibaba.com – what can I do?
• How can I improve the visibility of my products on Alibaba.com?
• Why and how do I receive requests from Alibaba.com buyers?