Help Center for Suppliers

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Help Center for Suppliers

FAQs

FAQs

In this FAQs (Frequently Asked Questions) you will find a list of answers to frequently asked questions that will provide you with quick information.

My contract

How can I cancel my contract with Visable?

My company

How can I increase the amount of products and boosts in my current package?

How can I add and manage multiple users on my company page?

How can I delete my user account?

Products and services

The website was a shop site, but the import didn’t extract all products and services. Why?

The import via my PDF file did not work immediately. Why is that?

Can I provide my own Excel file to upload products and services?

Some of the keyword recommendations do not fit. Why?

Why are the products not published immediately?

What is “Top Ranking” on the europages marketplace?

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Business Insights

Can I display older data in the new statistics?

Can I export my statistics?

Messages

What to do if I receive a spam/scam message ?

Website Leads

How do I update my privacy policy to make the use of Website Leads GDPR-compliant?

Translations

How do translations work on europages ?

My campaigns

What does country groups mean for which I have booked my campaigns?

Collaboration with Alibaba

Why and since when have Visable and Alibaba been partners?

What benefits can I gain by having my company profile listed on Alibaba.com?

How is my data protected?

I do not want my profile to appear on Alibaba.com – what can I do?

How can I improve the visibility of my products on Alibaba.com?

Which data is shown on my Alibaba.com profile?

Who sees my profile and my products on Alibaba.com?

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