--- title: I am not receiving any emails from europages – what can I do? description: Whitelisting ensures that important emails from europages arrive safely in your inbox. Find out why whitelisting is necessary and how to correctly whitelist our senders. --- [Skip to content](https://help.europages.com/en/supplier/i-am-not-receiving-any-emails-from-europages-what-can-i-do#main-content) - [English](https://help.europages.com/en/supplier/i-am-not-receiving-any-emails-from-europages-what-can-i-do) - [Français](https://help.europages.com/fr/supplier/je-ne-recois-aucun-e-mail-deuropages-que-puis-je-faire) English Show submenu for translations [Contact us](https://help.europages.com/en/supplier/kb-tickets/new?hsLang=en) ![](https://help.europages.com/hubfs/europages%20logo-1.svg) - [Help Center for Suppliers](https://help.europages.com/en/supplier) Open main navigation Close main navigation - [Help Center for Suppliers](https://help.europages.com/en/supplier) - - [English](https://help.europages.com/en/supplier/i-am-not-receiving-any-emails-from-europages-what-can-i-do) - [Français](https://help.europages.com/fr/supplier/je-ne-recois-aucun-e-mail-deuropages-que-puis-je-faire) English Show submenu for translations - [Contact us](https://help.europages.com/en/supplier/kb-tickets/new) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center for Suppliers](https://help.europages.com/en/supplier?hsLang=en) 2. [FAQs](https://help.europages.com/en/supplier/faqs?hsLang=en) 3. [My account](https://help.europages.com/en/supplier/faqs?hsLang=en#my-account) # I am not receiving any emails from europages – what can I do? #### To ensure that you reliably receive all important information from us, we recommend adding our sender and IP addresses to the allowlist in your email system (also known as “whitelisting”). **Why is whitelisting necessary?** Email systems often use strict spam filters. As a result, legitimate emails can occasionally be blocked or not delivered. By whitelisting our addresses, you ensure that our emails consistently reach your inbox. **Which senders and IP addresses should be allowlisted?** Please make sure that emails from the following sender addresses and domains are permitted: [account@notifications.europages.com](mailto:account@notifications.europages.com) [messages@notifications.europages.com](mailto:messages@notifications.europages.com) [rfq@notifications.europages.com](mailto:rfq@notifications.europages.com)[visitor@notifications.europages.com](mailto:visitor@notifications.europages.com)[feedback@customer.europages.com](mailto:feedback@customer.europages.com) [hello@customer.europages.com](mailto:hello@customer.europages.com) Please also allowlist the **IP address 54.174.57.81**, which is used for user account-based communications, in your email system. **Note:** We use several sender addresses for different types of communication. It is therefore important to allowlist all of the addresses listed above. **How to whitelist our email addresses (short guide)** 1. **Microsoft Outlook (Office 365 – Desktop)** 1. Open Outlook and click *File* → *Options*. 2. Select *Trust Center* → *Trust Center Settings*…. 3. Go to *Junk Email* and click *Safe Senders*. 4. Click *Add* and enter, for example: [account@notifications.europages.com](mailto:account@notifications.europages.com), [messages@notifications.europages.com](mailto:messages@notifications.europages.com). 5. Confirm with OK. 2. **Microsoft Outlook (Office 365 – Web / Microsoft Exchange)** 1. Click *Settings* (gear icon) → *View all Outlook settings*. 2. Select *Mail* → *Junk email*. 3. Under *Safe senders and domains*, click *Add*. 4. Enter the sender addresses listed above and save. 3. **Gmail** 1. Open Gmail and click *Settings* → *See all settings*. 2. Go to *Filters and Blocked Addresses* → *Create a new filter*. 3. In the *From* field, enter: [account@notifications.europages.com](mailto:account@notifications.europages.com), [messages@notifications.europages.com](mailto:messages@notifications.europages.com) etc. 4. Click *Create filter*. 5. Select *Never send it to Spam* and confirm. 4. **If your email inbox is managed externally** If you do not manage your email system yourself, please forward this article to the responsible IT contact with the request: “Please ensure that emails from the sender addresses listed are always delivered.” As an alternative, the entire domains notifications.europages.com and customer.europages.com can be allowlisted. If you need support or our emails do not arrive despite whitelisting, please contact our customer service team at [customercare@europages.com](mailto:customercare@europages.com). - [My Account](https://help.europages.com/en/supplier/my-account?hsLang=en) - [My Company](https://help.europages.com/en/supplier/my-company?hsLang=en#main-content) - [Company overview](https://help.europages.com/en/supplier/my-company?hsLang=en#company-overview) - [Company profile data](https://help.europages.com/en/supplier/my-company?hsLang=en#company-profile-data) - [Products and services](https://help.europages.com/en/supplier/products-and-services?hsLang=en) - [Request Hub](https://help.europages.com/en/supplier/request-hub?hsLang=en) - [Messages](https://help.europages.com/en/supplier/messages?hsLang=en) - [Business Insights](https://help.europages.com/en/supplier/business-insights?hsLang=en) - [Your visitors](https://help.europages.com/en/supplier/your-visitors?hsLang=en) - [Website Leads](https://help.europages.com/en/supplier/website-leads?hsLang=en) - [Advertising Campaigns](https://help.europages.com/en/supplier/advertising-campaigns?hsLang=en) - [FAQs](https://help.europages.com/en/supplier/faqs?hsLang=en#main-content) - [Getting started](https://help.europages.com/en/supplier/faqs?hsLang=en#getting-started) - [My account](https://help.europages.com/en/supplier/faqs?hsLang=en#my-account) - [My company](https://help.europages.com/en/supplier/faqs?hsLang=en#my-company) - [Products and services](https://help.europages.com/en/supplier/faqs?hsLang=en#products-and-services) - [Messages](https://help.europages.com/en/supplier/faqs?hsLang=en#messages) - [Business Insights](https://help.europages.com/en/supplier/faqs?hsLang=en#business-insights) - [My contract](https://help.europages.com/en/supplier/faqs?hsLang=en#my-contract) - [Packages and Services](https://help.europages.com/en/supplier/faqs?hsLang=en#packages-and-services) - [Website Leads](https://help.europages.com/en/supplier/faqs?hsLang=en#website-leads) - [Collaboration with Alibaba.com](https://help.europages.com/en/supplier/faqs?hsLang=en#collaboration-with-alibaba-com) - [Search](https://help.europages.com/en/supplier/faqs?hsLang=en#search) - [General Conditions of Use](https://www.europages.co.uk/company/legal-notice/terms-of-use) - [Privacy Policy](https://www.europages.co.uk/company/legal-notice/terms-of-use#p8-5) - [Privacy Notice](https://www.europages.co.uk/company/legal-notice/privacy-notice) - [Cookie Policy](https://www.europages.co.uk/company/legal-notice/cookie-policy) [![ep\_all\_1237x302\_Logo-footer-72dpi\_2404](https://help.europages.com/hs-fs/hubfs/All/Logos/01_europages/ep_all_1237x302_Logo-footer-72dpi_2404.png?width=250&height=61&name=ep_all_1237x302_Logo-footer-72dpi_2404.png "ep_all_1237x302_Logo-footer-72dpi_2404")](https://www.visable.com/de_de) Copyright © 2025, Visable GmbH