--- title: "Messages: Everything at a glance" description: View and manage all your conversations on europages in the messages section. Respond to requests from the Request Hub or direct enquiries to boost trust and visibility. --- [Skip to content](https://help.europages.com/en/supplier/messages-everything-at-a-glance#main-content) - [English](https://help.europages.com/en/supplier/messages-everything-at-a-glance) - [Français](https://help.europages.com/fr/supplier/messages-everything-at-a-glance) English Show submenu for translations [Contact us](https://help.europages.com/en/supplier/kb-tickets/new?hsLang=en) ![](https://help.europages.com/hubfs/europages%20logo-1.svg) - [Help Center for Suppliers](https://help.europages.com/en/supplier) Open main navigation Close main navigation - [Help Center for Suppliers](https://help.europages.com/en/supplier) - - [English](https://help.europages.com/en/supplier/messages-everything-at-a-glance) - [Français](https://help.europages.com/fr/supplier/messages-everything-at-a-glance) English Show submenu for translations - [Contact us](https://help.europages.com/en/supplier/kb-tickets/new) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center for Suppliers](https://help.europages.com/en/supplier?hsLang=en) 2. [Messages](https://help.europages.com/en/supplier/messages?hsLang=en) # Messages: Everything at a glance ## You can easily manage all your conversations with potential customers under Messages. Access your messages via [Messages](https://www.europages.co.uk/en/conversations/) in the top-right corner of your account. Here, you can view enquiries, keep track of conversations and respond directly to potential customers. ### Requests and direct messages There are two main types of enquiries: - Requests – sent to several suitable suppliers at the same time - Direct messages – sent specifically to your company **Requests** Requests are Requests for Quote that are sent to several suppliers simultaneously. - In your [inbox](https://www.europages.co.uk/en/conversations/), you will find requests that match your products, services or company profile. - In the [Request Hub](https://www.europages.co.uk/en/request-hub?supplierId=), you can discover and respond to additional published requests. As soon as you reply or submit an offer, a conversation is automatically created under Messages. **Direct messages** Potential customers can also contact your company directly via your company profile or product detail pages. Because these messages are addressed specifically to your company, they often indicate a concrete interest in your products or services. Respond as quickly as possible – even if you are not interested. Regular and prompt responses help maintain a strong [Response rate and Response time](https://help.europages.com/en/supplier/response-rate-and-response-time?hsLang=en). ### See what needs your attention Clear conversation statuses on each request card help you quickly understand where each conversation stands and which requests may require action. You can also see: - when a request is approaching its expiry date - how many suppliers have already viewed a Request for Quote - when a buyer is no longer interested in pursuing a request This helps you prioritise conversations and focus on relevant opportunities. ### Find conversations faster Use the search and filter options in your inbox to find the conversations you need. You can filter by: - Requests - Direct messages - Unread - Reply required - Expiring soon This makes it easier to focus on conversations that need your attention first. ### Understand what the buyer needs The buyer's message is displayed prominently in the conversation so you can quickly understand what they are looking for. Additional information, such as quantity, delivery location and delivery time, is available in the Details view when you need it. ### Decline requests that are not relevant If a request is not relevant to your company, you can select "Not interested" at the bottom of each conversation and provide a reason. This allows you to close the conversation without leaving the buyer waiting for a response. ### Keep your inbox organised You can delete declined requests that you no longer want to see in your inbox, making it easier to focus on active and relevant conversations. **Note:** If you are also listed on wer liefert was (wlw) or Alibaba.com, your messages are displayed across platforms, allowing for streamlined, cross-channel communication. Discreet indicators show the source of each message, making it easy to monitor and efficiently manage all your correspondence in one place. - [My Account](https://help.europages.com/en/supplier/my-account?hsLang=en) - [My Company](https://help.europages.com/en/supplier/my-company?hsLang=en#main-content) - [Company overview](https://help.europages.com/en/supplier/my-company?hsLang=en#company-overview) - [Company profile data](https://help.europages.com/en/supplier/my-company?hsLang=en#company-profile-data) - [Products and services](https://help.europages.com/en/supplier/products-and-services?hsLang=en) - [Request Hub](https://help.europages.com/en/supplier/request-hub?hsLang=en) - [Messages](https://help.europages.com/en/supplier/messages?hsLang=en) - [Business Insights](https://help.europages.com/en/supplier/business-insights?hsLang=en) - [Your visitors](https://help.europages.com/en/supplier/your-visitors?hsLang=en) - [Website Leads](https://help.europages.com/en/supplier/website-leads?hsLang=en) - [Advertising Campaigns](https://help.europages.com/en/supplier/advertising-campaigns?hsLang=en) - [FAQs](https://help.europages.com/en/supplier/faqs?hsLang=en#main-content) - [General](https://help.europages.com/en/supplier/faqs?hsLang=en#general) - [My company](https://help.europages.com/en/supplier/faqs?hsLang=en#my-company) - [Products and services](https://help.europages.com/en/supplier/faqs?hsLang=en#products-and-services) - [Messages](https://help.europages.com/en/supplier/faqs?hsLang=en#messages) - [Business Insights](https://help.europages.com/en/supplier/faqs?hsLang=en#business-insights) - [Website Leads](https://help.europages.com/en/supplier/faqs?hsLang=en#website-leads) - [Packages and Services](https://help.europages.com/en/supplier/faqs?hsLang=en#packages-and-services) - [Translations](https://help.europages.com/en/supplier/faqs?hsLang=en#translations) - [My contract](https://help.europages.com/en/supplier/faqs?hsLang=en#my-contract) - [Collaboration with Alibaba.com](https://help.europages.com/en/supplier/faqs?hsLang=en#collaboration-with-alibaba-com) - [Search](https://help.europages.com/en/supplier/faqs?hsLang=en#search) - [General Conditions of Use](https://www.europages.co.uk/company/legal-notice/terms-of-use) - [Privacy Policy](https://www.europages.co.uk/company/legal-notice/terms-of-use#p8-5) - [Privacy Notice](https://www.europages.co.uk/company/legal-notice/privacy-notice) - [Cookie Policy](https://www.europages.co.uk/company/legal-notice/cookie-policy) [![ep\_all\_1237x302\_Logo-footer-72dpi\_2404](https://help.europages.com/hs-fs/hubfs/All/Logos/01_europages/ep_all_1237x302_Logo-footer-72dpi_2404.png?width=250&height=61&name=ep_all_1237x302_Logo-footer-72dpi_2404.png "ep_all_1237x302_Logo-footer-72dpi_2404")](https://www.visable.com/de_de) Copyright © 2025, Visable GmbH